Privacy Policy

as of December 27, 2023

Privacy and security are of the most importance to Top Equipment and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. "Personal data" refers to any information relating to an identifiable individual or his or her personal identity.


In subscribing to our services or filling in a contact form on our website ( or other sites owned by Top Equipment, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.
By giving your consent to us, you retain the right to have your personal data rectified, to be forgotten and/or to be erased.

Personal Data Collected

1. Identity and contact details of the data processor

Personal data is collected on our website by Top-Equipment, a company registered under the laws of Italy and having its registered office at Vai Anello del Sole 169, Fontanafredda (PN) Italy.

2. Data collected on the site

When you subscribe to our services, the following data is collected and managed: email, title, first name, last name, country, Intracommunity VAT number where applicable, login & password, postal address, telephone number, IP address(es) and domain name.
By using our services, the following data is also collected and managed: log-in and browsing data where you authorise it, order history, information on subscriptions and support ticket messages. Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below). The data you submit should not include any sensitive personal data, such as Government identifiers (i.e. social security, driving licence, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.
In no case does Top-Equipment sell, share or rent out your contacts to third parties, nor does it use them for any purpose other than those set forth in this policy. We will use the information from your contacts only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services.

3. Purposes of processing and legal basis

The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree and accept that we may use your personal data to:

  • provide our services and facilitate performance, including verifications relating to you;
  • resolve any problems so as to improve the use of our site and services;
  • personalise, assess, and improve our services, content and materials;
  • analyse the volume and history of your use of our services;
  • inform you by email about our services as well as our partners' services and/or promotional offers;
  • prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;
  • comply with legal and regulatory obligations.
We use the personal data submitted to us only in accordance with the applicable data protection legislation. For our clients who have signed up on our website, we processes your personal data for the performance of the contract between us to provide our services. For our newsletter, use case studies and marketing material sign ups, we process your personal data based on the express consent you provide for this specific purpose.

4. Your data protection rights

In accordance with the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may contacting the DPO at Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

5. Cookies/Tracking

As a general rule, Top-Equipment uses cookies and tracking to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer or device that analyse your browsing on a site like ours. A cookie is not used to gather your personal data without your knowledge but instead to record information on Top-Equipment site activities. .
You can choose to accept or modify the settings of the cookies. The cookies used by Top-Equipment are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.
Top-Equipment also uses analytics and tracking tools to measure website and digital data to gain customer insights, to carry out analyses on browsing experience so as to improve content, and to send targeted advertisements.
By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Top-Equipment's services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Top-Equipment will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Top-Equipment cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.
When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of Top-Equipment's services (partners or other third parties supplying content or services available on the Top-Equipment site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Top-Equipment assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.

Data Retention Periods

Top-Equipment collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services.
Top-Equipment only stores your data for the time needed to provide to you our services (unless otherwise required by law). Your personal data is stored for as long as you hold an active account with us. All event related data and contact lists are stored for a period that varies depending on the type of data concerned and your plan. By default, this event related data is stored for 3 months on all plans and 13 months for all premium plans.
Top-Equipment reserves the right to delete any non active account, i.e. an account that has not sent any emails for a period exceeding 12 months.

Location of Data Storage

Top-Equipment customer data centers are located in the European Union, and more specifically in Amsterdam, housed by Scaleway Platform.


Within the framework of its services, Top-Equipment attributes the very highest importance to the security and integrity of its customers's personal data.
Thus and in accordance with the GDPR, Top-Equipment undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.
To this end, Top-Equipment implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Top-Equipment takes the measures necessary to protect information connected with payments and credit cards.
Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Top-Equipment has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
Nothwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Top-Equipment undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Top-Equipment undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Top-Equipment, you will be able to seek compensation within the limit of liability referred to in our Terms of Use.
You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Top-Equipment will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.
In adopting the CNIL recommendations on the level of security of passwords, your account password must contain at least 8 characters, 1 letter, 1 number and 1 special character.

Privacy Policy Changes

Top-Equipment reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.